Returns&Exchanges Policy

We have extended the return period for holidays, allowing orders of BRAND NEW items delivered from November 1st, 2024 to be returned by January 15th, 2025. Don't hesitate to present gifts to your family and friends this holiday season!

Terms and Conditions

• Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange.
• We reserves the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
• Only the original purchaser can enjoy this right.
• Shipping fee is not refundable.

How to Return

If you need to return or exchange a purchas, please contact our customer service at support@ihoodwarm.com. We will provide a FREE prepaid return shipping label for returns (Eligible U.S. Returns Only) . 

Before you receive the shipment notification email, please contact support@ihoodwarm. And we will try to cancel the order for you.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If the parcel has already shipped out, the order can not be canceled directly. We will try to stop the delivery, or you just refuse the parcel. After the parcel is returned to our site, we will process the refund within 5 business days. Kindly remind, the actual time when you receive the refund depends on the processing speed of the bank.

(1) 7 DAYS DOA RETURN POLICY
If you receive damaged, different, or nonfunctional items, you can return them for an exchange or a full refund within 5 days that you receive the package. Please send an email to support@ihoodwarm, and clearly address the issue with the pictures/video. The picture of the entire package is also required.
All returned items need to be in original condition without any installation marks or signs of use and need to be sealed in the original packaging.
The return shipping cost will be covered by iHood. Please contact us for pre-paid shipping label.

(2) 30 DAYS FREE-REASON RETURN POLICY

If you are not happy with your purchase for any reason, within 30 days from the date that you receive the package, you can apply for a full refund.
Please tell us your order number in email.

• Items must be BRAND NEW and UNWORN with tags
• Items maintain the original quality and function.
• Items need to include all accessories and original packaging.
• Original shipping fees are non-refundable.

*Please be noted that every order is eligible for ONE prepaid shipping label only. If you submit the return request twice or more, or your order is outside the said 30 days window, the shipping cost incurred for returning item(s) to us for an exchange or a refund are covered by you.

Note: We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags). For non-quality related returns, the return shipping cost will be covered by the buyer.

(3) For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Note: If you have met any issues with iHood products during the warranty period, please feel free to email support@ihoodwarm.com. To learn more details, please check our Warranty Policy for reference.

Just refer to the steps below to process your return & refund.

• Emailsupport@ihoodwarm.com about the detailed reason for returning. Also, please provide your order number and shipping address. We will get back to you within 24 hours to learn more details.
• Once the return & refund application is approved, just send the parcel back according to the guide of email.
• Once we receive the returned items and complete the inspection, we will start to refund or exchange you immediately.

After receiving the returning parcel, we will take a few days to complete the inspection. The refund will be processed within 5 business days, and you will receive a notification email when it's stated. The actual time when you receive the refund depends on the processing speed of the bank.

Contact us:

Email: support@ihoodwarm.com

Phone: (+1) 888-707-9090 Mon-Fri, 9AM-5PM PST

* iHood may reserve the right for the modify and final explanation.