Help & FAQs

Yes, Our heated apparel are safe. However, please ensure to not use the heating function until the apparel is completely dry. Additionally, if you have a cardiac device, it is advisable to consult with your doctor or the pacemaker manufacturer before using a heated apparel.

Hand washable or machine washable. If machine washing, please use a laundry bag (not included) to prevent the washing machine from damaging the cable. Please dry naturally, do not use the dryer.

Yes, our power bank is TSA free. Both the power bank and the heated apparel can be taken on the plane. However, please note that if you need to check in the heated apparel, remember to take out the power bank and carry it with you. Generally, airlines do not allow power banks to be checked in.

Generally, individuals with pacemakers should be cautious when choosing to wear heated apparel. Although the heated vest itself may not directly interfere with the pacemaker, it can generate an electromagnetic field that could indirectly affect it. Therefore, it's advisable to consult a doctor before deciding to use such products.

Long press 3s to turn it on/off ,and one click to change the temperature. Note that the light switch only controls the light, not the heat function on and off. You can watch our Youtube online operation video.

Press the button on the side of the power bank, and the LCD screen will display the remaining power. During charging, the numbers on the screen will flash. When the number becomes 100, it means it is full.

It usually takes about 3-5 hours to fully charge. When the number becomes 100, it means it is full.

By pressing that button, you can check the remaining battery life, real-time voltage, and real-time current. Normally, you only need to use the function to check the remaining battery life.

Yes, you can take it on the airplane.It's TSA Free

You can use it on almost any heated apparel with a USB port. iHood battery pack will auto-transformer its voltage in order to match the heated chip of heated clothers no matter it work at 5V 7.4V or 12V voltage.

We ship from within the U.S., typically delivering products within 4-6 business days after an order is placed, You can track your package here: https://www.ihoodwarm.com/apps/17TRACK

Please feel free to contact our after-sales support@ihoodwarm.com, we will confirm the return status with you and send you a return label. This is our return policy

Yes, If the items are brand new and unworn with tags to be eligible for return or exchange within 30 days of delivery. If there is any quality problem, please feel free to contact our after-sales support.